Support

The sign-in code doesn’t arrive

Check your spam folder and that the email address is right. You can ask for a new code after 60 seconds. After 5 wrong codes, ask for a new one.

How do I cancel my subscription?

Subscriptions are handled by Apple and Google. iPhone: Settings > your name > Subscriptions > Lock In. Android: Google Play > your profile > Payments & subscriptions > Subscriptions > Lock In. Deleting the app or your account does not cancel it.

How do I delete my account?

In the app: More > Settings > Danger zone > Delete account (tap twice). What gets deleted is in the Privacy Policy. To delete the spending on your phone too, use Reset everything.

I got a new phone. How do I keep my data?

Your spending is only on your phone. On the old phone: More > Backup > Make backup, copy the text and save it somewhere safe. On the new phone, paste it into Backup and tap Import. Shared goals come back when you sign in.

Too many notifications, or none

More > Settings: Reminder, Don’t waste money and Streak reminder each have their own switch, and Shared goal alerts are under Account. If nothing arrives, allow notifications for Lock In in your phone’s settings.